Returns policy

We spent 18 months making baciq right. If something went wrong on our end, we'll fix it — fast, no runaround.

What's covered

Wrong item or damaged in transit

If your order arrives damaged or we sent you the wrong product, we'll replace it or refund you in full. No questions asked. Email us within 7 days of delivery with a photo of the issue and we'll sort it immediately.

Genuinely unhappy after trying it

We stand behind our formula. If you've given baciq a real try and it's not working for you, reach out. We'll have a conversation and figure out the right thing to do together. We'd rather lose the sale than lose your trust.

Unopened, sealed product

If your order is unopened and in its original condition, we'll exchange it or issue store credit within 7 days of delivery. Reach out before sending anything back.

What's not covered

Opened or used products

Personal care products that have been opened cannot be returned for hygiene reasons. This is standard across the industry and we appreciate your understanding.

Change of mind after opening

If you've tried the product and simply changed your mind, we're unable to process a refund. But if something about the product genuinely concerned you, talk to us — we're human.

How to reach us

Email hello@wearebaciq.com within 7 days of delivery. Include your order number and a brief description of the issue. We respond within 24 hours, Monday to Friday.

We don't want unhappy customers. If something went wrong, just tell us.