Returns policy
baciq is a leave-on, whole-body deo mist. Because of the nature of the product, we're only able to accept returns in specific situations. We can't accept returns simply because you changed your mind or don't like the scent, once a bottle has been opened or used.
All orders on wearebaciq.com are prepaid (we do not offer Cash on Delivery), so every refund is issued back to the original payment method used at checkout.
When a Return Is Accepted
We accept a return, replacement or refund request if:
- You received a damaged product (broken bottle, leaking mist, etc.)
- You received a defective product (pump/sprayer not working)
- You received the wrong item (wrong scent, wrong product, or an item you didn't order)
- Your order never arrived and tracking confirms it was lost in transit
In all of these cases, we'll offer a free replacement. In all other cases no refund or replacement will be provided.
Reporting a Damaged, Defective or Incorrect Item
Please inspect your order as soon as it arrives. If something's wrong, contact us within 48 hours of delivery at hello@wearebaciq.com with:
- Your order number
- A photo or short video of the issue (damaged packaging, defective sprayer, wrong item, etc.)
We'll review and get back to you within 2 business days with next steps. Requests raised after 48 hours may not be eligible.
How to Request a Replacement
- Email hello@wearebaciq.com with your order number, photos/video, and a short description of the issue
- Our team reviews your request within 2 business days
- If approved, we'll ship a free replacement directly, in most cases, you won't need to send anything back
- If a return shipment is needed, we'll share the address and cover the return shipping cost for approved damaged/defective/wrong-item cases
Refunds
Refunds once approved, will be issued to the original payment method used at checkout. Please allow 5–7 business days for the amount to reflect, depending on your bank or payment provider.
We don't offer cash refunds or refunds to a different account, since all orders are prepaid online.
Order Cancellations
You can cancel an order for a full refund only if it hasn't been dispatched yet. Once an order has shipped, it can no longer be cancelled, and the Returns process above applies instead. To cancel, email hello@wearebaciq.com with your order number as soon as possible after placing it.
Subscription orders can be paused, skipped or cancelled anytime from your account before the next billing date.
Contact & Grievance Officer
For any return, refund or order issue, reach us at hello@wearebaciq.com.
If you're unable to resolve your concern through the above and wish to escalate, you may contact our Grievance Officer:
Neel Wadhwa neel@wearebaciq.com
Marketed by: Rightbyblue Brands OPC Private Limited Manufactured by: Sapnish Enterprise (License No. GC/959)